Last updated: 9 November 2025

1. Introduction

Welcome to Nera Service Pro. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information about visitors and users of our website, neraservicepro.co.uk (“our website”). By using our website, you agree to the practices described in this policy.

2. Who We Are

Nera Service Pro (“we”, “our”, “us”) provides website design and marketing services to trade and home service businesses across the UK. We are the data controller responsible for determining how your personal data is processed.
If you have any questions about this policy or your personal data, please contact:
Email: info@neraservicepro.co.uk

3. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: your name, email address, phone number, and any other details you provide through our contact forms.
• Technical Information: IP address, browser type, operating system, and information collected by cookies (see our Cookie Policy below).
• Usage Data: pages visited, time spent on site, and actions taken (via Google Analytics and Meta Pixel).
• Communication Data: records of emails, messages, or forms submitted to us.
  We do not collect or store any payment or financial data through this website.

4. How We Use Your Information

We process your personal data to:

• Respond to enquiries or requests you make through the website.
• Provide information about our services and offers (only with your consent).
• Improve website performance, user experience, and marketing effectiveness.
• Protect our website from spam and abuse (via Google reCAPTCHA).
  We only use your data where we have a lawful basis, including:
• Consent: when you submit a form or sign up to marketing.
• Legitimate interest: for analytics, security, and improving services.
• Legal obligation: when required by law.

5. How We Store and Protect Your Data

Your data is stored securely on servers managed by trusted third parties and protected through encryption, access controls, and regular monitoring.
We retain your data only as long as necessary to fulfil the purpose it was collected for — typically up to 24 months for enquiry data unless further contact is required.

6. Sharing Your Data

We do not sell, rent, or trade your personal data.
We may share limited data with service providers who help us operate our website (e.g. Google Analytics, Meta Pixel), all of whom process data under strict confidentiality and security terms.
Your data may be transferred or stored securely on servers outside the UK, but only with providers that meet recognised data protection standards (e.g. EU-US Data Privacy Framework or equivalent safeguards).

7. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Object to processing based on legitimate interests.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
  To exercise any of these rights, contact us at info@neraservicepro.co.uk.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

9. Changes to This Policy

We may update this privacy policy periodically. Any updates will be posted on this page with a revised “last updated” date.